The confidentiality policy states that everyone working for the academy is under a legal duty to keep student personal information confidential. Personal information will only be shared with third parties if the student has given consent or in exceptional circumstances such as safeguarding concerns (where a referral to local authorities or police is needed) or if ordered by a court. Students should not post information or comments about other students on social media.

The Bullying & Harassment Policy states that if you experience or witness inappropriate behaviour, you might consider addressing it informally if it's isolated or unintentional. For more serious concerns, deliberate actions, or repeated incidents, you should report the matter to Sukhdeep Kaeda, who will address it following SAGE Academy’s grievance and disciplinary procedures. All allegations are treated seriously.

According to the mobile phone policy, students’ unsanctioned use of mobile phones is prohibited on academy premises, including outdoor areas, to ensure safety and educational integrity. Phones brought for safety reasons must be switched off upon entering and only turned back on after leaving. Exceptions may be granted during specific lessons with teacher approval.

The Appeals Policy outlines that learners can appeal decisions related to exam results, malpractice findings, or procedural inconsistencies if it's alleged SAGE Academy didn't apply its procedures consistently or fairly. Appeals must generally be submitted within 10 days of the decision. The process involves an initial review by a reviewing manager, and if eligible, may progress to an independent investigation. If extenuating circumstances like ill health have affected your performance, you should contact the Student Welfare Manager before the Academic Council meeting.